Tuesday 27 February 2018
in this session, Simon Bernstein of Empathy Ltd, introduced you to the principles of client journey mapping. You learnt how to:
- Challenge your existing processes to reduce waste, duplication and unnecessary tasks
- Increase profitability through increasing efficiency
- Improve your understanding of the client experience resulting in reducing their time and effort in doing business with you
- Reduce the time between receiving an instruction and being paid
- Increase your net promoter score.